Last updated: 18 October 2026
MAZIVILLA Private Concierge respects your privacy and is committed to handling your personal information responsibly and transparently.
This Privacy Policy explains what personal data we collect through mazivilla.com, why we collect it, how it may be used and shared, how long it may be retained, and the rights available to you under applicable data protection law, including the General Data Protection Regulation (GDPR).
1. Who is responsible for your data?
The data controller is the person or business operating MAZIVILLA Private Concierge in Portugal.
Rosa Mazivila
Trading as MAZIVILLA Private Concierge
Portugal
Email: hello@mazivilla.com
Website: mazivilla.com
For any question regarding personal data or this Privacy Policy, users may contact hello@mazivilla.com.
2. What information do we collect?
When users contact MAZIVILLA or submit a request through the website, we may collect:
• full name;
• email address;
• country of residence;
• estimated travel dates;
• number of travellers;
• destinations or areas in Portugal being considered;
• services requested;
• travel preferences and priorities;
• approximate budget, when voluntarily provided;
• preferred contact method;
• information included in messages or enquiries.
We may also process limited technical information necessary for website operation and security, such as IP address, browser information, device information and access logs.
Users should avoid including sensitive personal information in the initial enquiry unless genuinely necessary.
3. Why do we use personal information?
Personal information may be processed to:
• understand travel plans, preferences and priorities;
• respond to enquiries;
• recommend suitable MAZIVILLA services;
• prepare personalised travel planning or concierge proposals;
• communicate regarding a request;
• provide requested services;
• coordinate requests with relevant third-party providers where necessary and authorised;
• maintain appropriate administrative and service records;
• protect the security and proper functioning of the website and communications;
• comply with applicable legal obligations.
MAZIVILLA does not sell personal data.
4. Legal basis for processing
Depending on the circumstances, personal data may be processed because:
• it is necessary to take steps at the user’s request before entering into a contract or to perform a service agreement;
• MAZIVILLA has legitimate interests in operating, securing and improving its services and responding to communications;
• processing is necessary to comply with legal obligations;
• consent has been provided where consent is specifically required.
Where processing is based on consent, users may withdraw that consent at any time, without affecting processing already carried out before withdrawal.
5. Personalised planning and third-party services
MAZIVILLA provides personalised travel planning and concierge assistance.
Depending on the request, MAZIVILLA may research, recommend or assist in coordinating services provided by independent third parties, such as accommodation providers, restaurants, transport providers, experience operators or other service providers.
Where necessary to carry out a request authorised by the user, only the personal information reasonably necessary for that purpose should be shared.
Third-party providers process personal data according to their own privacy practices and legal obligations.
6. Service providers
MAZIVILLA may use trusted service providers to operate the website, email, hosting, forms and other technical functions.
These may include providers such as Hostinger and Google, where applicable.
These providers may process personal data only to the extent necessary to provide their services and subject to applicable data protection requirements.
Where personal data is transferred outside the European Economic Area, appropriate legal safeguards will be used where required by law.
7. How long do we keep information?
Personal data is kept only for as long as reasonably necessary for the purposes for which it was collected.
Enquiries that do not result in a client relationship may generally be retained for up to 12 months after the last relevant communication, unless there is a legitimate reason to retain them for longer.
Where a user becomes a client, relevant information may be retained for the duration of the service relationship and afterwards for the period necessary to comply with applicable legal, accounting, tax or dispute-resolution obligations.
Data that is no longer required should be deleted or anonymised where appropriate.
8. Your rights
Subject to applicable law, users may have the right to:
• access personal data;
• request correction of inaccurate or incomplete information;
• request deletion;
• request restriction of processing;
• object to certain types of processing;
• request data portability where applicable;
• withdraw consent where processing is based on consent;
• lodge a complaint with the competent data protection authority.
Requests may be sent to hello@mazivilla.com.
9. Complaints
Users may contact MAZIVILLA first at hello@mazivilla.com.
Users also have the right to lodge a complaint with:
Comissão Nacional de Proteção de Dados (CNPD)
Portugal
10. Cookies and website technologies
The website may use cookies and similar technologies necessary for its operation or, where applicable, for analytics or other optional purposes.
Further information about cookies should be provided in the website’s Cookie Policy, and optional cookies should only be activated following the appropriate user choice where legally required.
11. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to services, the website or applicable legal requirements.
The latest version should always be published on this page together with its last updated date.
MAZIVILLA Private Concierge
Portugal, personally yours.
hello@mazivilla.com
mazivilla.com